In-House Telemarketing Team Support & Management

Is your telemarketing team underperforming? Do you suspect they could be doing more—but you're not quite sure how to get them there?

Managing a telemarketing function in-house, especially within regulated and complex sectors like insurance or commercial finance, is no small task. Staff can quickly become disengaged, targets drift, and performance plateaus. Whether you’re running a team of two or twenty, achieving and maintaining consistent results requires specialist oversight.

That’s where we come in.

We Optimise Existing Telemarketing Teams

We work with insurance and commercial finance businesses who already have telemarketing staff in place but need help improving results. With our expert support, we typically increase productivity and conversions by at least 30%. No fluff—just focused, strategic input that delivers measurable outcomes.

You’ve already invested in people. We help you get more from that investment.

Hands-On, On-Site Support

Our support is practical, structured, and tailored to your business. We come to you and work on-site over a pre-agreed period. During this time, we fully assess your telemarketing setup—including each team member and the way they’re being managed.

Our approach includes:

Individual performance assessment
We observe calls, evaluate confidence, tone, structure, objection handling, and close techniques. We identify exactly where each person is strong—and where they're falling short.

Review of team structure and management
We assess how the team is being led. Are expectations clear? Are goals realistic? Are they being monitored properly? Are your incentives actually motivating?

Call flow & campaign review
We look at how campaigns are briefed, executed, and followed up. Are they working? Are staff trained properly? Is data being used effectively?

Custom training & development plans
We create tailored improvement plans for each team member, based on our findings. These are practical, targeted, and focused on skills they can implement straight away.

Manager development & leadership strategy
Whether your telemarketing manager is experienced or new to the role, we provide them with a clear framework to lead the team more effectively, improve accountability, and raise standards across the board.

Implementation & On-Going Support

We don’t just hand over a plan and walk away.

Once we've delivered your improvement strategy, we return for a period of intensive, on-site training with your team. Sessions are hands-on, direct, and designed to produce visible results. Every member of staff will know what they’re aiming for—and how to get there.

After training, we provide ongoing weekly monitoring and reporting, tracking performance against targets. This ensures the changes are sticking and progress continues. If needed, we offer further 1-1 coaching over Zoom or arrange another on-site visit to reinforce key areas.

We also provide management coaching to help your internal leaders stay on track, develop confidence, and get the best from their people.

Full Telemarketing Team Management (Optional)

If you’d prefer to take a step back, we can take full responsibility for running your in-house telemarketing function. That includes:

Recruitment and onboarding

Call plans and campaign design

Incentive structures and performance management

Weekly reporting and KPI tracking

Team development and retention

Integration with your sales and account management functions

We operate as a seamless extension of your business—bringing all the benefits of an external provider while keeping your team and brand front and centre.

Why It Works

We’re not just trainers—we’re operators. We do this work day in, day out, across the UK’s commercial finance and insurance sectors. We know what works, what doesn’t, and how to get your team performing at the level you need.

We don’t rely on corporate jargon or irrelevant sales theory. We give your team practical tools, live feedback, and real structure that drives results.

If you’re ready to raise the bar for your internal telemarketing team, let’s have a chat.